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Planet7 - non payment

Ruling

Resolved - Both the submitting complainant and Planet Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Planet Casino Review.

Player's Complaint

I have 6 pending withdrawals the oldest being from 4/4/21. I have emailed, chatted with and phoned Planet 7 and every time they are nice and tell me my request has been "escalated". I am concerned I will not get my money. Thank you

Read the casino review

6 Responses

User icon
thepogg
October 16, 2021

Hi Foolish2022 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Foolish2022
October 18, 2021

As of today, 10/18/21, Planet 7 has begun "processing" 3 of the 6 withdrawal requests. I will keep you posted as to any $$ received. thank you.

User icon
Foolish2022
October 20, 2021

I received check today for 3 of 6 withdrawal requests. Progress.

User icon
thepogg
November 7, 2021

Hi Foolish2022,

Have you received all of your payments?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Foolish2022,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi Foolish2022,

If we haven't heard from you by Friday the 4th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Foolish2022 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

October 14, 2021

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