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Planet casino - payment declined

Ruling

Found for the Casino - This player has claimed a bonus from at country that was restricted from claiming the bonus in the terms and conditions.

Read our Planet Casino Review.

Player's Complaint

I reedem bonus code and get 51€ to play with it, wager requirements x60. After I rollover bonus I made withdrawal request (I had 200€, they remove 50e, because 150€ is maximum amount to withdraw with bonus money). Everything was good, after that I get email where they said me to send my documents (id card, bank card both sides and proof of adrees) to verify my acc before withdrawal. When I sent documents I get email where they said this We received your email with your documents howeverthe winnings will be declined and voided. The terms and conditions state that players from your country are not eligible to claim any free offers should a free offer get claimed any subsequent winnings will be voided. You can view the terms and conditions using the following link https www.planetcasino.comtermsandconditions.phpWhy they allowed me to reedem bonus code and to play with it If players from my country are eligible and why they sent me in email after my withdraw request to send them my documents for verification and both sides of credit card if Im not eligible.How they can request my documents without reason ?

Read the casino review

1 Responses

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ThePOGG
April 15, 2019

Hi laki98 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Where you accept a bonus from an online casino it is your responsibility to ensure you have read and agreed to the terms and conditions associated with that bonus.

Sorry we could not be of more help.

ThePOGG

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Agreement

laki98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet
  • Kahnawake Gaming Commission

April 15, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.