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Planet - non payment of winnings 46 days ago

Ruling

Found for the Player - Despite our repeated efforts to contact Planet Casino to discuss this issue we have received no response from the operator what-so-ever.

Read our Planet Casino Review.

Player's Complaint

I won money playing at Planet casinos web site on June 1st. $ 1000.00. I did use my credit card for depositing on June 6th they sent me an email saying it was processed and would take up to 10 business days. On June 18th i went online and chatted with their agent and was told it was processed and should be in my account anyday. Also chatted with them June 18th, told it was processed, June 20th told same thing. June 22nd [EDIT], the agent told me check in my account in an hour, on june 24th i went back on line to chat and an agent told me check it was processed. June 25th an agent told me it would be there friday.

On June 28th when the money wasnt there [EDIT] the agent told me i had to send them my bank statement and if i didnt, i wouldnt get my money... ( I have all the chats in my email, I copied them)

I checked back this week everyday they have lied. i asked them for a wire confirmation number, they will not give it to me. I think this company is fraud and they are taking peoples money and not paying it when they win.

today is July 16 and they asked me again for my bank statements to make sure I didn't get paid. I sent them, they promised to resolve it today and now they are stalling me again. they see there is no money in my account. they just don't care.

They are now moving sites, their new casinos are Casino Grand Bay, Lucky creek, Big Dollar Casino and Black Lotus.

I am afraid i wont get my money.

Read the casino review

2 Responses

User icon
ThePOGG
July 16, 2019

Hi nanny63 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and who have historically been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

It would also be useful to know why you believe Planet casino are connected to the operators you mention at the end?

Thanks,

ThePOGG

User icon
ThePOGG
August 9, 2019

Hi nanny63,

After repeated efforts to contact Planet Casino to discuss this issue we have received no response what-so-ever from the operator. At this juncture I have no reasonable expectation that this will change.

Sorry we could not be of further help.

ThePOGG

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Agreement

Nanny63 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet
  • Kahnawake Gaming Commission

July 16, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.