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Found for the Casino - While we're not fond of bonus terms extending past the point where the bonus wagering requirements have been met, the term are very clear that they do. As such this player broke the rule when they played Blackjack.

Read our Planet7 Casino Review.

Player's Complaint

i requested a payout on 1/30/2018 @ 6:25am for the amount of $500.00. i submitted all the verification documents to them and waited for the payout. after following up numerous times, the casino states they have all the verification docs and waiting for approval for the withdrawal. on 2/22/2018 @ 5:33am i check my acct and it stated withdrawal was denied. i live chatted with customer service and finally got a supervisor, there reason is that i played blackjack and this was the reason even though i played through the necessary amount they required on slots. i told them if i was not allowed to play blackjack why didn't they restrict me from playing. i know they are able to do that cuz they did that for other deposits i made with bonus and i couldn't play certain games so they restricted me from playing by not even allowing me to get into the game. i just want what i won fairly. please let me know if you think i have a good enough complaint on my part to go further. thank you for your time

Read the casino review

3 Responses

User icon
March 12, 2018

Hi mrclutch329 - welcome to!

Unfortunately I don't think you've got a claim in this situation. If you played Blackjack before the wagering requirement for the bonus you accepted was complete and the terms associated with that bonus restricted playing on Blackjack, you have played a game that you agreed not to when you accepted the bonus. The onus falls on you to ensure that you abide by the terms of any promotions you claim.

If the Blackjack play was AFTER you completed the bonus wagering on slots there may be a discussion to be had.

Please let me know,


User icon
March 13, 2018

the blackjack play was after my completed bonus wagering requirement. even the supervisor recognized it was played after my play through. he stated he couldn't do anything.

User icon
June 18, 2018

Hi mrclutch329,

I've discussed this issue with Planet7 Casino. Unfortunately they carry the following term:

"If the Player uses a promotional bonus that is restricted to certain game(s), this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfilled."

While I don't particularly like this term, it is clear and it does extend the restriction on Blackjack play until your withdrawal.

Sorry we cannot be of further help,


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mrclutch329 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 12, 2018

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