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Planet7 - Delayed or no payment


Resolved - After a significant payment delay, Planet7 Casino have paid this player in full. We consider this issue to be Resolved.

Read our Planet7 Casino Review.

Player's Complaint

Hello my name is [EDIT]. I won a $1000 in August at Planet 7 casino. Everything have been approved, but they still haven't sent me what I won and still giving me the run-around when I chat. They never answer the phones. It take them a second to take the money off your card. I requested a withdrawal from them last year in September only to find out they put the money back on my account cause they claim they couldn't contact me which is a lie. They never called or sent a email. I won the money so I should be paid in a timely manner and he is 8-14 days. Thank you for your time

Read the casino review

4 Responses

September 22, 2017

Hi Shicka16 - welcome to!

I'll contact the operator and see what we can find out for you.



October 4, 2017

Hi Shicka16, I've heard back from Planet7. They've informed me that a cheque was posted out to you on the 29th of September. The Fedex tracking number is [EDIT]. I would appreciate it if you could let me know when you receive your cheque! Thanks, ThePOGG

October 13, 2017

Hi Shicka16,

Have you received your cheque?



October 23, 2017

Hi Shicka16,

If we haven't heard from you by Friday the 27th of October I'll assume you've received your cheque and close this complaint.



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Shicka16 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 22, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.