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Planet7 - Delayed payment from this casino

Ruling

Found for the Player - Despite our repeated efforts to contact Planet7 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Planet7 Casino Review.

Player's Complaint

i have won 100 euro on this casino since 4 monthes they said that i have to send my document for verifications i have already send all my documents since 3 monthes but still no reply and everytime i contact the costumer service they NEVER reply Back

i have send all the documents that i need and no replies and no money received on my bank as well

i hope oneday i will get paid

Read the casino review

2 Responses

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ThePOGG
May 8, 2020

Hi ayoub14524 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
May 29, 2020

Hi ayoub14524,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

ayoub14524 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

May 8, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.