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Planet7 - Delayed payments

Ruling

Found for the Player - Despite our repeated efforts to contact Planet7 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Planet7 Casino Review.

Player's Complaint

I have yet to receive any of my wires. First one delayed was 17/17 for 1250 Niw casino will not directly answer my questions. The moved me out of a VP status to expert. I have 2 other wires now that I am worried about one on 2/12 for $2480 and one on 1/13 for $1160 .

Read the casino review

2 Responses

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thepogg
January 19, 2022

Hi Mamamary1 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 12, 2022

Hi mamamary1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Mamamary1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

January 19, 2022

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