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Planet7 - Non Payment of Winnings

Ruling

Resolved - The operator claims this player has been paid and the player is non-responsive so we assume that they've received their funds.

Read our Planet7 Casino Review.

Player's Complaint

Good day Sir/Madam,

I have submitted all requested documentation verification to your casino at the following email addresses which have all returned as as UNDELIVERABLE:

I have an issue with sending/forwarding my personal information repeatedly to what I have assumed is a valid and trustworthy source only to have them floating around in cyber limbo! Is there a valid reason for this as I have the following pending withdrawals and would like to receive my funds at the earliest.

Pending Withdrawals

Request ID: [EDIT]

Method: Neteller

Amount: $-120.00

Date: 8/31/2017 3:05:47 PM

Request ID: [EDIT]

Method: Neteller

Amount: $-600.00

Date: 9/2/2017 8:20:50 PM

Request ID: [EDIT]

Method: Neteller

Amount: $-200.00

Date: 9/2/2017 9:31:41 PM

I have forwarded my passport ID, credit card photo (front and back) utility bill, info on Neteller Account and your executed and signed Authorization Form …what else is required? It seems that the goal post just keeps moving. Is it really worth my time to play at your casino if this is the type of service I can expect? To be honest, I really do enjoy the games and would really not like to leave Plane7 and it’s affiliates.

Thank you for your timely attention to this matter as I would like to move forward.

Regards,

[EDIT]

[EDIT]

Read the casino review

11 Responses

User icon
ThePOGG
October 25, 2017

Hi SmoothMove- welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
SmoothMove
November 3, 2017

Thank you. Can you advise why my complaint is at 30% after a week? Should you require additional info I would be more than happy to provide same.. thanks for. Your efforts on my behalf as it appears Planet7 is a very shady site and an embarrassment to online gaming.

User icon
ThePOGG
November 8, 2017

Hi SmoothMove,

Your complaint is at 30% as we're still waiting on a response from the operator.

Thanks,

ThePOGG

User icon
SmoothMove
November 9, 2017

Thanks much.

User icon
SmoothMove
November 23, 2017

Hi there. I see they are ignoring you as well. I do appreciate your efforts and support in this matter. Thank you.

User icon
ThePOGG
November 24, 2017

Hi SmoothMove,

Unfortunately our contact at this group has become non-responsive once again. This happens periodically where they disappear for a few months then resurface and resolve all current complaints. I'm going to hold your complaint open for the next few months in the hopes that they'll re-establish communication.

ThePOGG

User icon
SmoothMove
December 9, 2017

Thank you. However, is that legal? They are still sending me invites and information through the mail...seriously?

User icon
ThePOGG
December 11, 2017

Hi SmoothMove,

The Planet7 rep has now got back in contact with us and I'm pursuing your issue again.

Unfortunately you've chosen to play with an operator that's entirely unlicensed and well known for taking very long times to pay players. Legality has little to do with this as it would be next to impossible to take legal action against this group - your experience is the same as hundreds of other players.

I'll let you know when I have more information.

ThePOGG

User icon
ThePOGG
December 18, 2017

Hi SmoothMove,

I've finally managed to get some information on your case. The operator are saying that they do not have any Neteller details for you. If you could provide me with your account number and the email address you use for Neteller I'll pass these on and hopefully your payment will be actioned quickly.

Thanks,

ThePOGG

User icon
ThePOGG
December 29, 2017

Hi SmoothMove,

Have you provided the operator with Neteller details?

Thanks,

ThePOGG

User icon
ThePOGG
January 9, 2018

Hi SmoothMove,

If we've not heard from you by Friday the 19th of January I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

SmoothMove consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 25, 2017

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