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Planet7 - Not paying withdrawal

Ruling

Found for the Player - As has become standard for this group of operators, Planet7 Casino have offered no response whatsoever to this complaint.

Read our Planet7 Casino Review.

Player's Complaint

I have submitted all the documents and recieved confirmation that they were recieved. When I contact them through customer service I keep getting put off.

Read the casino review

2 Responses

ThePOGG
November 1, 2019

Hi smiles1113548 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
November 26, 2019

Hi smiles1113548,

Unfortunately after repeated efforts to discuss this issue with the operator we have received no response what-so-ever. At this juncture we have no reasonable expectation of this situation changing.

Sorry we could not be of further help!

ThePOGG

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Agreement

smiles1113548 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

November 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.