Planet7 - payout check not verifiable
Unresolved - The operator has issued a cheque, but the player has deposited this to a brand new bank account who have closed their account as a result. Without written evidence of this the operator will not reissue the cheque.
Read our Planet7 Casino Review.
After 2 months, planet 7 issued me three checks for winngs. The first check cleared after 5 weeks. But the next 2 checks were not cleared. My bank, Chase, said they could not verify the funds and not only would not honor them, but also decided to close my account as a result of the deposit. I called planet 7 who's VIP host [EDIT] told me I needed to have the bank provide written documentation proving this was indeed why the funds were not being cleared and the account was being closed. Chase refused to write a letter to planet 7 and told me I needed to bring a representative from the check issuing company to the branch to verify the funds. This is, of course, impossible. I'm am now without a bank account, without my funds and without a course of action on how to resolve this issue. Because chase took the checks in for deposit, I am also without the checks in question although I do have images of the deposit and a deposit receipt. Help!!!!!
the casino review
Leave a Reply
You must be
to post a comment.
Hi bubbagroove - welcome to ThePOGG.com!
What I'd suggest you do is contact your bank and ask them to provide YOU (not the casino) a letter explaining why they've closed your account. If they fail to do this I would suggest contacting your bank's regulator.