– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Planet7 - Pending withdrawal


Found for the Casino - While we sympathise with the player's frustrations with the delay in payment we cannot return funds that have been lost playing.

Read our Planet7 Casino Review.

Player's Complaint

I won a jackpot on October 22, 2017. I requested a withdrawal later the same day. I contacted Planet 7 via chat and was told what forms I needed to submit. I emailed all of the required documents to [email protected] on the 22nd. I have spoken to customer service 3 times since then and was told on 2 of those occasions to re-submit the forms. On Thursday November 2nd I spoke to a gentleman in customer service who told me to call back first thing Friday that he would be able to walk over to the documents department and see why they haven't posted the documents to my account or if they ever got them. I called customer service first thing Friday November 3rd and spoke with [EDIT] and he told me that the person I spoke to yesterday should not have told me because customer and documents team are not located together. He told me to call back Monday. I do not have copies of anything except the emails I sent to them. Your help resolving this matter is greatly appreciated.

Thanks in advance,


Read the casino review

4 Responses

User icon
November 6, 2017

Hi adipple52761 - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
November 24, 2017

Hi adipple52761,

Unfortunately our contact at this group has become non-responsive once again. This happens periodically where they disappear for a few months then resurface and resolve all current complaints. I'm going to hold your complaint open for the next few months in the hopes that they'll re-establish communication.


User icon
November 29, 2017

Thanks for the help!

User icon
December 18, 2017

Hi adipple52761,

I've finally managed to get in contact with someone at this group. They inform me that you cancelled your withdrawal on the 29/11 and subsequently lost them playing. If that's the case I'm afraid there's nothing we could do to help you. Can you confirm this?



Leave a Reply

You must be logged in to post a comment.


adipple52761 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 6, 2017

United States country flag