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Planet7 - please pay me already

Ruling

Resolved - Both the submitting complainant and Planet7 Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Planet7 Casino Review.

Player's Complaint

I have jumped through every hoop that Planet 7 has made me.....they denied payment by Bitcoin,then denied a draft check. The bank account I had was a joint account so they then denied me again telling me my only option if I wanted to get paid was to open another bank account. Well I opened a bank account solely for receiving my winnings and now Plabet 7 isn't responding to my emails.initial withdrawal request was on 11/3/2020.

Read the casino review

7 Responses

User icon
ThePOGG
December 22, 2020

Hi gracef8 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
gracef8
December 24, 2020

i appreciate your efforts. i hope that Planet 7 cares enough to try and better their reputation by doing the right thing. unfortunately, i did not consult sources such as yours prior to handing over my money. i had no idea that they have a history of unethical practices, but after investigation online, i see i am not the only one to struggle with this casino for a withdrawal.

again, i appreciate any attempt you make on my behalf.

Happy Holidays

User icon
ThePOGG
January 3, 2021

Hi gracef8,

I can see that the Planet7 rep contact you directly. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
gracef8
January 4, 2021

Hello, Unfortunately, I have not been contacted by Planet 7 casino. I chatted with a rep once again two days ago who assured me it has been escalated, but had no updates for me. I’m still waiting. Thanks, [EDIT]

User icon
ThePOGG
February 14, 2021

Hi gracef8,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
gracef8
February 16, 2021

Apologies, Planet 7 paid me approximately two weeks ago! while it was delayed, i want to ensure i am providing accurate information. This complaint can be marked as successful in my opinion. Thank you!

User icon
ThePOGG
February 20, 2021

Hi gracef8,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

gracef8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

December 22, 2020

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