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Planet7 - Unpaid withdrawals

Ruling

Resolved - After a significant payment delay Planet7 casino have paid this player in full. We consider this issue resolved.

Read our Planet7 Casino Review.

Player's Complaint

I am waiting for 3 approved withdrawals, all dating 5/30/17 and before. Amounts 92.00, 683.00 and 480.00 USD. I have saved email notification of the two larger withdrawals and copies of two online chats conversations regarding requesting my withdrawals. To date they state they are still being processed.

Read the casino review

7 Responses

User icon
ThePOGG
July 24, 2017

Hi Kay6852 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Kay6852
August 2, 2017

Thank you... do you need supporting info from me?

User icon
ThePOGG
August 4, 2017

Hi Kay6852 - a quick update.

This group's rep goes through periods of being responsive and resolving issues then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will continue to try to contact the operator for you, but I want you to be aware that this is likely to be a very slow process.

Thanks,

ThePOGG

User icon
ThePOGG
September 4, 2017

Hi Kay6852,

Unfortunately this group are now entirely unresponsive to our communications regarding any of a host of complaints we've received against them.

As they do not have a gambling license we cannot refer you on to a regulator to review your case.

I do however know that their rep is still responsive to the team at CasinoMeister, so it may be worth your while to try there.

Sorry we couldn't be of further help,

ThePOGG

User icon
ThePOGG
October 4, 2017

Hi Kay6852,

I've managed to re-establish a line of communication with this operator. They inform me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

User icon
Kay6852
October 5, 2017

Yes this is correct. I was able to resolve through Casinomeister. Thanks so much for your help.

User icon
ThePOGG
October 6, 2017

Hi Kay6852,

Thanks for letting us know!

All the best,

ThePOGG

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Agreement

Kay6852 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 24, 2017

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