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Planet7 - Waiting for payment!!

Ruling

Resolved - After a significant payment delay Planet7 casino have confirmed that they've paid this player. As the player is non-responsive we assume they've received their funds.

Player's Complaint

I have deposited thousand dollars to planet seven and enjoyed playing there have one money but never decided to take it out and ended up losing it well finally I decide to ask for a pay out and everything was approved via their email and it is almost 2 months later and I have not received a dime please help my username is [EDIT] and my email address on file is [EDIT].

Read the casino review

4 Responses

ThePOGG
July 27, 2016

Hi rrobinson17 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you. Before I go further I would state that this group does seem to have some ongoing payment issues. Players are ultimately being paid, but it's taking a long time for that to happen, so your experience isn't unusual.

Thanks,

ThePOGG

ThePOGG
August 9, 2016

Hi rrobinson17,

I've managed to get hold of Planet7 and they've assured me that your withdrawal will be processed this week. I'll let you know as I hear more.

Thanks,

ThePOGG

ThePOGG
August 17, 2016

Hi rrobinson17,

Can you confirm whether you've received your withdrawal?

Thanks,

ThePOGG

ThePOGG
August 25, 2016

Hi rrobinson17,

If we've not heard back from you by Friday the 2nd of September I'll assume you've received your payment and close this complaint.

Thanks,

ThePOGG

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rrobinson17 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 27, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.