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Planet7 – Will not pay me

Ruling

Found for the Player - Despite our repeated efforts to contact Planet7 Casino to discuss this issue we have received no response what-so-ever from the operator.

Read our Planet7 Casino Review.

Player's Complaint

I’ve been trying to to get paid for a win for 5 months now. I’ve filled out every form and my withdrawal has been approved. They just keep telling me they need more information every time. Now I just talked to them again and they won’t send a check or bank wire to me, because they don’t accept my bank and won’t tell me what banks they do accept. They asked if my bank accepts international checks and wires which I called them and they do. I’ve also asked for a bitcoin payout, but they won’t do that either.

Now I’m stuck and am out of options. All I want is a check or bitcoin payments.

Thanks,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Oct 04, 2019

Hi atrainvt - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 29, 2019

Hi atrainvt,

Unfortunately despite repeated efforts to contact the operator regarding this issue, we have received no response what-so-ever. I have no reasonable expectation of this changing at this point.

Sorry we could not be of more help.

ThePOGG

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Agreement

atrainvt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

October 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.