Planet7 - Will NOT pay my $76,416.46 in winnings
Resolved - Planet7 Casino have agreed to pay this player. The player is non-responsive to us so we assume that they are receiving their payments.
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My total winnings of $76,416.46 has been declined and voided from my account.
This is a very stressful situation I'm in right now because this was a legit Win and I feel I have been cheated out of the money I won because they made a mistake.
On 2/13/17 at 12:25am I went into live chat and I asked if I had any free chip bonuses that were available. They told me it would be a moment as they looked at my account to see. While I was waiting to get a response, I went on my phone and played my 7 daily complimentary spins at 12:28am. (everything won off these spins has no max cashout) I won $400.70 off those spins, so I closed out of live chat since there was no longer any reason for me to want any type of free chip anymore. Then at 12:30am the person from Planet7 that I was in live chat with redeemed a loyalty bonus for $334.00 (with a x3 max cashout) without my consent. With out verifying it with me. I was no longer in the live chat and he/she never should have activated a free chip without first clearly verifying it with the player.
My balence went from $400.70 to $734.70. I then stopped playing, knowing I had to figure this out. At 7:17pm I log back on and go straight to live chat and I ask for them to remove the loyalty bonus because it was added without my consent and that I had $400.70 to play with that I won of my daily spins. They then removed that bonus.
I then play on and off for about 2-3 days and I get my withdrawable Balance up to $77,418.46 and I send in requests to withdraw my money and on 2-19-17, I receive an email that only $1,002.00 is approved for withdrawal and the other $76,416.46 was declined and voided from my account because of a $334.00 loyalty bonus with a x3 max cashout was mistakenly added without my consent. The bonus money was never played and removed as soon as I noticed their mistake. This is a life changing amount of money and I'm not settling for $1000. I spoke with [EDIT] from Planet7 on the phone 2-20-17 and he confirmed everything I said is correct but that they are really only paying me $1000
Thanks for reading my situation and I can only pray that the management will do the honest and correct thing here and at least come to an agreement for an amount for me to receive.
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Hi jaxmac11 - welcome to ThePOGG.com!
Before going any further I need you to understand from the start that this is an operator that is routinely non-responsive to complaints posted with this service, they are the most complained about operator this year and they've been Blacklisted for these reasons. In short it's unlikely we'll receive any response from them.
Nevertheless I will make efforts to contact them and see if we can get anything back for you.