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Planet7 - withdraw

Ruling

Resolved - After a significant payment delay Planet7 casino have confirmed that this player has now been paid. They player is non-responsive to our requests for an update so we assume they've received their funds.

Read our Planet7 Casino Review.

Player's Complaint

My win was $2500. by the time they explained to me it is $2377. Now, I understand policies about the withdraw, what do not understand why it taking so long. It were approved on June 7-2018 and then it were sent to the processor on June 12-2018. Each agents tell me something different each time I chat online. I'm still wait on the FedEx tracking number to be send to my email. The agents stated that they do not have no control over that issue, but if they send it to the processors I should have a transaction number, but I guess I did not answer for one. My method of payment is by check, be sent to me. It's a long journey or either they scam me. Can you help.

Read the casino review

4 Responses

User icon
ThePOGG
June 22, 2018

Hi Lovechild59 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.

Thanks,

ThePOGG

User icon
ThePOGG
July 18, 2018

Hi Lovechild59,

I've spoken to the operator and my understanding is that your payment has been sent for processing and you should receive it by the end of next week. I would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
August 2, 2018

Hi Lovechild59,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2018

Hi Lovechild59,

If we haven't heard from you by Friday the 17th of August I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Lovechild59 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 22, 2018

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