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Planet7Oz – Non payment

Ruling

Resolved - Both the submitting complainant and Planet7Oz Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Planet7Oz Casino Review.

Player's Complaint

I withdrew money from planet7oz and they told me it was sent on 7/9. I havent received it and they have since asked me to prove it by bank statement. Ive done that. Now everytime i go into chat im told to wait. Ive double and triple checked my account details with them and they say they are correct. They just lie so much. Please help

Read the casino review

5 Responses

ThePOGG
Oct 04, 2020

Hi whompo - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

whompo
Oct 04, 2020

Thank you. Ive not normally had any issues with them till now. I really hope they pay up

whompo
Oct 05, 2020

Spoke to chat again and they asked again for bank statement to prove i didnt get payment. Ive already sent them last week. They delay and then ask again for a bank statement including today's date. Its a bit hard to keep up when they say that review of statement takes 3-5 working days. So by the time ita viewed they want updated one. I think i need to realise the money is not coming. Hope you can get better answers for me. Casino needs shutting down

whompo
Oct 08, 2020

Have received payment. Thanks heaps

ThePOGG
Oct 08, 2020

Hi whompo,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

whompo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7 Oz

October 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.