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Platin Casino - Allowed to deposit more after 2000€ Limited reached

Ruling

Found for the Casino - The requirement to conduct KYC at €2k impacts withdrawals and does not require operators to stop further deposits or play.

Read our Platin Casino Review.

Player's Complaint

This is part of their terms and conditions: ”15. The player hereby also acknowledges that it is a legal requirement for Red Rhino to verify the identity of players making deposits of over Euro 2,000 within a 180 days rolling period.”

I reached the deposit limit and they allowed me deposit 4200€ more and after two days of that they finally sended me identify action needed mail beacuse you reached the deposit limit of 2000€ and you must identify your account. Total amount of my deposits reached 6200€ Before they asked my identifation.

Ive been send claim but they refused to refund my deposits.

Read the casino review

1 Responses

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ThePOGG
February 17, 2021

Hi jakkehpk - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

Unfortunately there is nothing we can do to assist you with this matter. The license that is applicable in this situation is the Maltese license. The €2000 verification threshold does NOT require the operator to stop accepting play or deposits. It only required that verification is completed prior to any payments being processed to the player.

Sorry we cannot be of further help.

ThePOGG

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Agreement

jakkehpk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Platin Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Red Rhino Limited

February 17, 2021

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