Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hi. I have previously lodged a complaint and been in contact with you.
I had an account with you where I lost large sums of money. I could make most deposits per day. a clear pattern where you chase losses, the deposits become more and more and in higher sums. I have made deposits totaling 5,500 euros. the page was then in Swedish which is strictly against the rules. I was denied a refund.
my account was blocked after that. despite the fact that I have clearly expressed abuse, platinum casino continues to send me emails regularly with offers and bonuses. the casino has not taken into account my addiction but tries to trigger me to play through constant pressure via email.
I was triggered and finally created a new account at platinum casino with another email. I submitted exactly the same verification document that was used for the first account and was approved. the company does not control its customers. they do not follow the kyc process they are forced to. in addition, the casino wants to make money on gambling addicts and continues to trigger them to gamble. they do not take into account or are concerned about gambling addiction. this is serious and may result in the loss of the license.
you trigger me to play when I fight in my addiction. it has serious consequences for both me and my loved ones.
cainot must take responsibility !!
in order to heal the damage that has occurred, I now request that platinum casino take these errors seriously & reimburse me for my loss. I want to resolve this between me and the company in the first place.
the casino must also identify a gambling pattern to counter addiction. nor has it been done.
I want the company to repaid 3919 euro. I have tried to write to the casino but they never answer me. Not on chat either
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Platin Casino - Deposit request
Posted by tilda1234
June 10, 2021
tilda1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 10, 2021