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Platin Casino - Deposit request

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Platin Casino Review.

Player's Complaint

Hi. I have previously lodged a complaint and been in contact with you.

I had an account with you where I lost large sums of money. I could make most deposits per day. a clear pattern where you chase losses, the deposits become more and more and in higher sums. I have made deposits totaling 5,500 euros. the page was then in Swedish which is strictly against the rules. I was denied a refund.

my account was blocked after that. despite the fact that I have clearly expressed abuse, platinum casino continues to send me emails regularly with offers and bonuses. the casino has not taken into account my addiction but tries to trigger me to play through constant pressure via email.

I was triggered and finally created a new account at platinum casino with another email. I submitted exactly the same verification document that was used for the first account and was approved. the company does not control its customers. they do not follow the kyc process they are forced to. in addition, the casino wants to make money on gambling addicts and continues to trigger them to gamble. they do not take into account or are concerned about gambling addiction. this is serious and may result in the loss of the license.

you trigger me to play when I fight in my addiction. it has serious consequences for both me and my loved ones.

cainot must take responsibility !!

in order to heal the damage that has occurred, I now request that platinum casino take these errors seriously & reimburse me for my loss. I want to resolve this between me and the company in the first place.

the casino must also identify a gambling pattern to counter addiction. nor has it been done.

I want the company to repaid 3919 euro. I have tried to write to the casino but they never answer me. Not on chat either

Read the casino review

9 Responses

User icon
thepogg
June 11, 2021

Hi tilda1234 - welcome back!

There are multiple problems with your submission.

Firstly - you submitted a complaint against Platin Casino, but repeatedly reference Platinum Casino. If you are not clear about who you are complaining about we don't know who to contact.

However, and far more importantly in this case, if you have opened a second account to bypass an exclusion and altered registration information to bypass automated blocks, you have breached the operator's terms of use and there is nothing we can do to assist you.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

User icon
tilda1234
June 11, 2021

I mean platincasino.

Yes I have opened a second account. But that was just to see If i could play on Their site when they send me all this email when i was blocked.

All was the same, ID, age, adress, bank.

It was just the email who was changed. And thats strange. But all my loss is on my First account. The account they send emails to

User icon
thepogg
June 13, 2021

Hi tilda1234,

If you have changed your registration information to try and bypass a self-exclusion - and this includes your email address - the operator would not be responsible for your continued ability to access their gambling services.

However, if there was no play on the second account this is irrelevant to your claim.

Did you tell the operator you were a gambling addict, ask for a self-exclusion or in another way clearly indicate to the operator that you were struggling to control your play?

Thanks,

ThePOGG

User icon
tilda1234
June 14, 2021

Yes i Said it to the operator.

I talk to the support in live chat

User icon
thepogg
June 20, 2021

Hi tilda1234,

Do you have a copy of this Live Chat communication?

Thanks,

ThePOGG

User icon
tilda1234
June 22, 2021

No i dont. I have tried to get the copy of our chat history and all other history, But the company refuse to answer my emails

User icon
thepogg
June 27, 2021

Hi tilda1234,

Approximately when did this Live Chat occur?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi tilda1234,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 11, 2021

Hi tilda1234,

If we haven't heard from you by Friday the 23rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

tilda1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Platin Casino
  • Curacao
  • Malta Gaming Authority
  • Red Rhino Limited

June 10, 2021

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