Platin Casino - Withdrawel

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

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Player's Complaint

Deposited first time no bonus won 800 verified ID address lost the card told them this sent pdf statment showing transaction to them they said not enough found the card badly badly damaged sent photo I HAVE A LEARNING difficulty I sent several photo but each one wad sent back either I was covering wrong things on it number wise or said screened it's badly damaged in end said wad tampered with froze my account ages no word what's going on nothing I verified ID even sent a full pdf bank statment of my other account I have only I can do that they verified it stament with my name bank at top I used to deposit is because I don't trust this stuff online

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5 Responses

thepogg

April 3, 2023

Hi joboo0161 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

joboo0161

April 3, 2023

But this what am saying they not even answered me there must be something it's wrong I'm having to sit here take what they done

thepogg

April 23, 2023

Hi joboo0161,

Have you submitted this complaint to IBAS?

Thanks,

ThePOGG

thepogg

April 30, 2023

Hi joboo0161,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

May 7, 2023

Hi joboo0161,

If we haven't heard from you by Friday the 19th of May we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG