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Platin - No term at the casino, but money taken...
Ruling
Resolved - Platin Casino have corrected an account verification issue and this player has now confirmed that they've received their funds.
Read our Platin Casino Review.
Player's Complaint
I have already played at this casino a couple of times. But this is my first win here, I won 1 623 EUR on the 15th of April. I uploaded all the docs and then out of nowhere the casino blocked my account. I sent them the email first and then had a chat where I was told that the players from Mexico are not allowed to play. I was shocked really, but even more after I checked the terms. There was nothing about any restrictions concerning Mexico. Then in a couple of days I had a chat and the chat basically admitted that there was some kind of mistake on their behalf. I wrote a message to the email the chat gave me, but it has been ten days and still no response….
3 Responses
Hey! Thanks a lot! I got the money. All the best, [EDIT]
Hi Sansa,
Platin Casino confirmed they had reversed their decision a couple of days ago. It is very much appreciated that you took the time to confirm you have received your funds!
ThePOGG
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Agreement
Sansa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Platin Casino
- Malta Gaming Authority
- Curacao eGaming
- Red Rhino Limited
May 3, 2019
Hi sansa - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG