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Platin - No term at the casino, but money taken...


Resolved - Platin Casino have corrected an account verification issue and this player has now confirmed that they've received their funds.

Read our Platin Casino Review.

Player's Complaint

I have already played at this casino a couple of times. But this is my first win here, I won 1 623 EUR on the 15th of April. I uploaded all the docs and then out of nowhere the casino blocked my account. I sent them the email first and then had a chat where I was told that the players from Mexico are not allowed to play. I was shocked really, but even more after I checked the terms. There was nothing about any restrictions concerning Mexico. Then in a couple of days I had a chat and the chat basically admitted that there was some kind of mistake on their behalf. I wrote a message to the email the chat gave me, but it has been ten days and still no response….

Read the casino review

3 Responses

User icon
May 3, 2019

Hi sansa - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
May 8, 2019

Hey! Thanks a lot! I got the money. All the best, [EDIT]

User icon
May 10, 2019

Hi Sansa,

Platin Casino confirmed they had reversed their decision a couple of days ago. It is very much appreciated that you took the time to confirm you have received your funds!


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Sansa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Platin Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Red Rhino Limited

May 3, 2019

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