Platinum Play - confiscated my winnings
Resolved - At the player's request we are closing this complaint against Platinum Play casino. As such the complaint is being marked as 'Resolved'.
It should be noted that players from Italy are NOT allowed to play with Platinum Play casino. The live chat representative that said otherwise did not understand that the term "tunnel" meant "proxy server". This issue has been addressed directly with that member of staff and all Platinum Play support staff have been clearly informed that no players from Italy can play any of their games.
Read our Platinum Play Casino Review.
I am [EDIT] account [EDIT]. I am Italian.
I deposited in Platinum Play casino in January and February 2015. Deposits with PaySafeCard and Neteller.
I ask in chat also bonus when I lost and chat operator put me bonus in my account. I have made many deposits in January and February. I am Italian but from their systems I play from Canadian server.
February 21 and 22 /2015 I win 6000 usd. I ask withdrawal and send me the email that the withdrawal was received. I connect the casino 23 February 2015 and my account is locked. Not want to pay me because I'm Italian.
But my deposit of January and February have accepted. When I asked the bonuses currently not told me anything. Could you tell me you're Italian you can not play.
are two withdrwals
24/02/2015 08:02:49 AM Ecash USD 3600.00
23/02/2015 08:26:36 AM Ecash USD 2400.00
the casino review
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