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Play Club – Lost deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our requests for an update. As such we assume they've managed to resolve this issue without our intervention.

Read our Play Club Casino Review.

Player's Complaint

At June 27th I made a €150,- deposit 2 times. The first deposit was approved and I played with the first €150,-

The second deposit was declined but it was taken from my bank account.

I've send a lot of emails and every time I get the same answer, that they don't know where the deposit is and they're waiting for a response.

I've had contact with SoFort to ask if they know something about my deposit. They told me that it's should be back in my bank account after 2 working days. Now it's the 8st working day and still don't have my money back in my bank account and also not in my account at playclub.

Hopefully you can help me whit this problem. I'm affraid I don't get my money back.

Kind regards,

[EDIT]

Read the casino review

4 Responses

ThePOGG
Jul 09, 2019

Hi showman1989,

While I appreciate your frustration, lost transactions can take time to locate especially where multiple parties are involved. I think you need to give the operator a little more time to resolve this on their own before asking a 3rd party dispute mediation service to intervene.

If you've not received your funds by Friday the 19th of July let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jul 19, 2019

Hi showman1981,

Has your transaction been located?

Thanks,

ThePOGG

ThePOGG
Jul 26, 2019

Hi showman1981,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 02, 2019

Hi showman1981,

If we have not heard from you by Friday the 9th of August I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

showman1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Play Club
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

July 9, 2019