Play Club - Lost deposit
Ruling
Resolved - The submitting complainant has become non-responsive to our requests for an update. As such we assume they've managed to resolve this issue without our intervention.
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Player's Complaint
At June 27th I made a €150,- deposit 2 times. The first deposit was approved and I played with the first €150,-
The second deposit was declined but it was taken from my bank account.
I've send a lot of emails and every time I get the same answer, that they don't know where the deposit is and they're waiting for a response.
I've had contact with SoFort to ask if they know something about my deposit. They told me that it's should be back in my bank account after 2 working days. Now it's the 8st working day and still don't have my money back in my bank account and also not in my account at playclub.
Hopefully you can help me whit this problem. I'm affraid I don't get my money back.
Kind regards,
[EDIT]
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Hi showman1989,
While I appreciate your frustration, lost transactions can take time to locate especially where multiple parties are involved. I think you need to give the operator a little more time to resolve this on their own before asking a 3rd party dispute mediation service to intervene.
If you've not received your funds by Friday the 19th of July let us know and we'll contact the operator on your behalf.
Thanks,
ThePOGG