Play2Win - player's evidence unconvincing
Play2Win are part of the BestPay Partners group of casinos. In this instance the evidence submitted by the player was inconsistent with the physical restrictions that our testing showed the casino to have. As such we had no choice by to rule in the casino's favor.
Read our Play2Win Casino Review.
This case has been marked as Found for the Casino - both parties engaged fully with the mediation process and anomalies were discovered on cross checking the facts in the player's submissions.
On approx 1/4/2013 I tried making my first deposits at Play2Win casino. The first, for $50, was rejected. The second, for $50 was accepted.
Checking my bank statement I saw that both deposits were debited from my acct. On approx. 1/7/2013 I filed a claim at my bank for one $50 deposit.(stop payment). On 1/8/2013 I submitted a withdrawal for $800 and sent the required identification and three deposit verification papers.
I requested the funds be sent via wire to my bank acct. When that did not happen I contacted support and was told my bank would not accept the wire. I contacted my bank and was given a "international" routing number and then gave it to support. When no funds were deposited I contacted support again and was told that my bank would not accept the wire again. I was told to open a PayPal acct. and was assured that the funds would be put into it within two days. That never happened.
I attempted to contact support via email, telephone and "live chat" numerous times without success. Then upon attempting to log in my acct. was blocked. I contacted "live Chat" through my brothers acct. and was told that I had stopped a deposit of $50 and because of that, my acct. was closed and my withdrawal on hold.
I went over every deposit made to the casino and found that on 1/4/2013 they showed only one $50 deposit (my acct shows two). On 1/17/2013 the casinos records shows one $50 deposit ( my bank statement does not show it).
I was told to reverse my claim to release my withdrawal. Knowing I did not owe them the disputed $50 yet the deposit in their records on 1/17/2013 brought the total amount up to as if I did owe them the extra $50. In order to release my $800 I agreed to reverse my claim and give them the extra $50.
Still nothing happened and they would not communicate with me at all.
I contacted E at "Casino Listings" and he spoke with BPP REP (*******@bestpaypartners) who said they would not pay out and added that I was untrustworthy and attempted to fraud them and other casinos. I posted a reply at "Casino Listings" on the original thread in the complaint forum.
Since then I received a email from SK (Play2Win casino manager) on 2/19/2013 stating that my withdrawal would be processed when they get verification that my claim had been cancelled. I sent them copies of my bank statements, letter from my bank confirming the canceled claim and still no response or money. I then received a email requesting verification of all deposits made at the casino which I returned to them.
3/26/2013 and still they will not answer any communication attempts and will not honor a legitimate withdrawal.
It's pretty sad seeing they will rip a customer off for, to them, is such a small amount of money.
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