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Playamo – Big win then account was closed multiple accounts


Found for the Casino - There is no good reason to open a second account with a casino. This is a clearly prohibited practice. If you do so there is nothing we can do to help you.

Read our Playamo Casino Review.

Player's Complaint

I have been playing on play ammo every week for about 6 months I just hit a big win for $2,000 the next day they closed my account saying I had multiple accounts I can agree that I may have had one other account that would have been open the years ago and not used I did not know that I had another account that other account does not have any outstanding balance or negative activity but they closed my account and will not even answer my questions now

Read the casino review

2 Responses

May 30, 2019

Hi johnnybarbers - welcome to!

Unfortunately if you can confirm that you have registered multiple accounts there is nothing we can do for you. This is prohibited at effectively all online gambling operators and it is your responsibility to ensure you do not break this rule.



May 31, 2019

Hi johnnybarbers,

You already have an open complaint file about this issue, please do not open new ones.

As stated above, there is nothing we can do for you here. Whether or not your additional account was accidental, it is your responsibility to keep track of this and this is a breach of terms. As there is a clear breach of terms our only line of approach is to ask for the operator to take a lenient view of the case, but this is an operator that we Blacklist and who have been critiqued for their handling of previous complaints. There is minimum chance of them taking any sympathetic view based on our request.



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johnnybarbers consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

May 30, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.