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PlayAmo - Closure of account without notice and not supplying evidence as to why it was shut and denial of $35000aud winnings

Ruling

Found for the Casino - Playamo have demonstrated that this player had breached their terms and conditions surround the operation of multiple accounts. As such there's no ground for us to request payment of the contested balance.

Player's Complaint

Been a member for at least 3 months was on vip status, had made at least $14000aud of successful withdrawals since my account was created.

The day this problem happened was Monday 20th of November, I tried to make a deposit via my usual method of Paysafe but Playamo deposit system was down so I made few deposits via bitcoin instead which worked fine, at approximately 6:00pm I tried again to deposit my Paysafe as it seemed that the system was back online, and it worked 100$ credit was added To my account, I went onto to play arizing Phoenix and wolf gold and managed to get my cash up to $6500.00 which I promptly withdrew $4000.00 which left me with $2500.00 In my account, I further more went onto play eye of ra and another couple of games and finally ended playing wolf gold max spins $250 each and stopped playing at $31500.00 aud

I was wrapped, I took a break for an hour and when I returned to play I realised I couldn’t access my account! It had been blocked! I contacted live chat which first just dropped out of chat and didn’t give me as answer, then finnaly i got into another chat (all of which I have saved the dialogs) to tell me my account had been closed for duplicates.

I have never created another account with Playamo and don’t understand where they get off after so much money I have exchanged with them over the past 3 months to only turn around now and tell me this? Why didn’t they say something earlier so I wouldn’t have to deposit so much money to them, and also on the Monday I have received an email stating my account is fully verified congratulaions! But a mere 4 hours later my account is fully closed for duplicates! Shouldn’t they of checked that before they sent me the email? I have never used bonus on my deposits either and I have solid evidence of deposits and withdrawals I have made with Playamo. I hope we can come to a resolve on this matter promptly.

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4 Responses

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ThePOGG
November 27, 2017

Hi azzab28 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
azzab28
November 28, 2017

Thank you I would highly appreciate it

User icon
azzab28
December 4, 2017

Have you had any progress?

User icon
ThePOGG
December 4, 2017

Hi azzab28,

The operator have provided enough evidence to demonstrate that 2 users have signed up from the same IP address, share multiple registration details and have both claimed bonuses. This is clearly prohibited by the terms and conditions of the vast majority of online gambling operators. Given this violation the operator are within their rights to void any winnings.

Sorry we cannot be of more help,

ThePOGG

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Agreement

azzab28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 27, 2017

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.