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Playamo – I want my money


Resolved - This player has become non-responsive to our requests for updates so we assume that they have now received their withdrawal from Playamo Casino.

Read our Playamo Casino Review.

Player's Complaint

A few days ago I decided to throw a bit of money in the online casino play amo, after winning 500$ I decided to withdraw my winnings . Ever since all they did is decline my withdraw over and over again giving me different kinds of excuses why it’s being declined , after sending in over 10 different documents it’s still being denied because they want a second photo ID? I sent them my passport which is expired but apparently that’s not good enough. I took a picture of my valid Canadian drivers licence over 3 times even a picture of me holding it. I’ve sent in birth certificates , Medicare etc to back up my valid ID. I don’t have any more documents to send in but they won’t help me out what’s so ever just keep repeating themselves saying they can’t accept my valid Canadian drivers licence and require a second piece of identification. I just want my winnings !! I’ve used many many different types of online casinos and I have never came across these complications.

Read the casino review

4 Responses

Oct 08, 2019

Hi canada10 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



Oct 11, 2019

Hi canada10,

I've spoken to Playamo and they have informed us that your payment has been processed. Can you confirm receipt of your funds?



Oct 21, 2019

Hi canada10,

I'm following-up on the above?



Oct 29, 2019

Hi canada10,

If we haven't heard from you by Friday the 8th of November I'll assume you have received your funds and close this complaint.



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canada10 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

October 2, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.