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Hi stohara - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you please forward the email you sent to Playamo to <a href="mailto:complaints@thepogg.com" rel="nofollow ugc">complaints@thepogg.com</a>?

Thanks,

ThePOGG

Hello I have received an e mail from playamo that they will refund net deposits mAde after request for self exclusion
I will let u know if and when it arrives
Kind regards

I hello playamo say they will refund deposits from the time I requested account closure. I will let u know if and when it arrives 
Kind regards

Hi stohara,

Thanks for your email. Please keep us updated as you receive your refunds.

ThePOGG

Hi stohara,

Have you received your funds?

Thanks,

ThePOGG

Not yet got e mail saying it might take up to 12 business days

Over 2 weeks now since bank details sent and casino sent e mail stating that they would process refund 
No sign of any refund arriving

Refund is processed 
Thanks for your help

Hi stohara,

Thanks for letting us know - it is appreciated!

ThePOGG

Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

I sent e mail to vip host stating I wish to close my account as I am no longer in control of my deposits
 This request was ignored and instead I was offered a bonus
 I am a compulsive gambler who is self excluded from 2 of Playamo s affiliate sites
 My request for account closure was ignored and I subsequently Lost a huge amount
 My email request for account closure have been acted on as I said I wasn’t in control of my deposits
 I am seeking a refund of net deposits following this e mail request

Playamo - Ignored request for account closure

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