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Playamo - Ignored request for account closure

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Playamo Casino Review.

Player's Complaint

I sent e mail to vip host stating I wish to close my account as I am no longer in control of my deposits

This request was ignored and instead I was offered a bonus

I am a compulsive gambler who is self excluded from 2 of Playamo s affiliate sites

My request for account closure was ignored and I subsequently Lost a huge amount

My email request for account closure have been acted on as I said I wasn’t in control of my deposits

I am seeking a refund of net deposits following this e mail request

Read the casino review

9 Responses

ThePOGG
August 1, 2020

Hi stohara - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you please forward the email you sent to Playamo to [email protected]?

Thanks,

ThePOGG

stohara
August 13, 2020

Hello I have received an e mail from playamo that they will refund net deposits mAde after request for self exclusion

I will let u know if and when it arrives

Kind regards

stohara
August 13, 2020

I hello playamo say they will refund deposits from the time I requested account closure. I will let u know if and when it arrives

Kind regards

ThePOGG
August 13, 2020

Hi stohara,

Thanks for your email. Please keep us updated as you receive your refunds.

ThePOGG

ThePOGG
August 20, 2020

Hi stohara,

Have you received your funds?

Thanks,

ThePOGG

stohara
August 20, 2020

Not yet got e mail saying it might take up to 12 business days

stohara
August 26, 2020

Over 2 weeks now since bank details sent and casino sent e mail stating that they would process refund

No sign of any refund arriving

stohara
August 28, 2020

Refund is processed

Thanks for your help

ThePOGG
August 31, 2020

Hi stohara,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

stohara consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

August 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.