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Playamo – non-payment

Ruling

Found for the Casino - This player appears to have placed wagers that exceed the maximum allowed with a bonus and is non-responsive to our follow-up questions.

Read our Playamo Casino Review.

Player's Complaint

Hello I have just been ripped off by Playamo casino by $2166AUD. They confiscated my money. My name is [EDIT] / [EDIT]. Can you help me? Email I received today below. They have confiscated all my winnings including my $1600 deposit. Made in $1000, $300, $300. Why did they accept my bets. Had I lost they would not be refunding.

Dear Player,

We noticed, that you have breached our maximum allowed bet with an active bonus rule. We remind you that when the bonus is active, your bet can’t exceed 300 RUB / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus). Therefore, we have made the decision to confiscate the winnings. Please, be more careful while playing in future!

You can get acquainted with the full version of our Bonus Terms & Conditions here: (https://www.playamo.com/promotions)

Thank you for understanding!

Best regards,

Casino Support Team

Read the casino review

4 Responses

ThePOGG
Apr 26, 2019

Hi pauliebarbad - welcome to ThePOGG.com!

Before we go any further, did you accept a bonus and did you place bets higher than 6.5AUD while playing with this bonus?

Thanks,

ThePOGG

ThePOGG
May 03, 2019

Hi pauliebarbad,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 10, 2019

Hi paulibarbad,

I'm following up on the above again?

Thanks,

ThePOGG

ThePOGG
May 17, 2019

Hi paulibarbad,

If we haven't heard from you by Friday the 24th of May we'll assume that you did exceed the maximum bet term and close this complaint.

Thanks,

ThePOGG

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Agreement

pauliebarbad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

April 25, 2019