Playamo – Self exclusion ignored
Resolved - Both the submitting complainant and Playamo Casino have informed us that this issue has been resolved and the player has received their funds.
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I am writing you an email with my complaint for PlayAmo casino. On 15th of May 2020 I have requested to be permanently self excluded from this casino on live chat support. The agent unfortunately wasn't able to do that for me but pointing me to send an email to my VIP manager regarding this.
On the same date as stated above, 15th of May I have sent an email to my VIP manager, her name is [EDIT], asking for permanently self exclusion and couple of hours she replied that she can offer me some free cash bonus just to change my mind.
As I haven't replied to accept her offer, finally she did self excluded me couple of day afterwards.
They reopened my account and because of that, I feed my addiction to gambling and Ihave deposited and lost everything.
Therefore I have contacted them to explain yhe situation that they reopened my account when they shouldn't and I am requesting full deposits back, but they don't want to do so, saying that it's my own fault.
Kindly, please do your own investigation in this matter, because this casino is breaking the license rules regarding the self exclusion measures and in the future it could do more harm to other vulnerable customers like me.
Thank you very much!
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