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Playamo – self-exclusion

Ruling

Found for the Casino - Curacao licenses generally do not extend self-exclusions placed at one property to other properties on the license.

Read our Playamo Casino Review.

Player's Complaint

I sent messages to several game sites. and Bitstarz is one of them. There I ask that they should block me from coming in because I have gambling problems.

And instead of blocking me. I got an offer from playamo to my email address and sms to mobile, I came into playamo and played for between 1 -1.2 million Swedish crowns. thus almost 120000 they had information that I have gambling problems. because they have the same license, and they use the same platform and the same support.have for several months, tried to get information my account but they refuse to provide information to me.

And I don't know what to do.

I don't have anyone who can help. And I can't speak English.

I hope you can help. Greetings

Read the casino review

3 Responses

ThePOGG
Mar 29, 2019

Hi welat111 - welcome back!

Unfortunately there's nothing we can do to help you in this situation. Both Playamo and Bitstarz run on a Curacao based license that does not require a self-exclusion at one property to carry over to other properties on the license. These two brands are owned separately and simply buy their license off the same company. They do not share player information.

Sorry we cannot be of more help!

ThePOGG

welat111
Apr 01, 2019

I need help getting information about my account. I have pleaded with them to send the taskmates several times but they refuse.

ThePOGG
Apr 02, 2019

Hi welat111,

As stated above a self-exclusion at one of these properties would not carry over to the other.

Unless this complaint relates to further play at the property you self-excluded at there isn't anything we can do to help here.

Thanks,

ThePOGG

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Agreement

welat111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

March 29, 2019