PlayBetr - closed account

Ruling

Found for the Casino - PlayBetR has provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

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Player's Complaint

I open account on 15th September, I deposited the same day I deposit with BTC, deposited 0.045 BTC and placed two bets, the following day or the day after I try to login into the account and I was not allowed, so I basically logged in my account only once on 15th, did the bets (one won, one lost) and after that I was unable to login, I first thought I am putting wrong password, tried to recover password and again it didn't worked. I went to their Live Chat support and I was told to send e-mail to [email protected] , I did and they didnt respond for two days, after two days I went on chat again I asked same things they give same automatic replies, I asked can you ask your supervisors if my account is closed or something and whats the reason they dont respond to my e-mail, he says I can only confirm your account is closed and I am not allowed to give further details, I asked what to do next to get my money out, again I get response to write to their mail [email protected], again I send mail again they dont respond.

Its been now 2 months almost and they do not respond to any e-mails, on a forum where they have official representative I opened a thread and we discussed some things and they refuse to provide any proof why my account is closed, also they refuse to return my deposit.

- On the forum thread they accuse me of multiple accounts which is definitely not true because I never before had any account there and I do not know anyone of my close or bigger circle of friends and family to have account there. It is just their accusation without proof [EDIT]. Lately Ive read on many forums and review sites that they are doing this same practice to close people accounts and not respond emails

I am ready to provide all type of verification proofs and KYC.

Amount scammed: 0.045 BTC small won amount

Payment method: Bitcoin

Proof of payment: [EDIT]

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3 Responses