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PlayClub – cashout pending for 4 business days

Ruling

Resolved - This player has become non-responsive to our requests for an update. As such we assume that they've received their payment from PlayClub.

Read our Play Club Casino Review.

Player's Complaint

Hi, on 23 februari i requested a cashout of €450. It takes 48 hours like 2 business days to withdrawal but today its the 28th februari and the cashout is still on pending status. Also the banktransfer takes 5 business days. It should not be on pending status anymore. Im a gold VIP aswell and this is my first cashout. Yesterday i asked the support team for help and they said it will be sorted today but they lie again because its on pending status. Nothing changed.Can somebody help me with this?

Read the casino review

4 Responses

ThePOGG
Mar 01, 2019

Hi natalie733 - welcome to ThePOGG.com!

You need to be a bit more patient before referring this type of issue to an external ADR service. In all likelihood the issue will resolve itself long before our intervention will have any effect.

If you are still experiencing issues on Monday the 11th of March let us know and I'll follow-up with the operator.

You should also be aware that your first withdrawal from any casino operator is likely to take longer as they comply with security verification of your account.

Thanks,

ThePOGG

ThePOGG
Mar 11, 2019

Hi natalie733,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Mar 18, 2019

Hi natalie733,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 25, 2019

Hi natalie733,

If we haven't heard from you by Friday the 5th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

natalie733 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Play Club
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

February 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.