ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Playgrand - Confiscation of Cash Funds

Ruling

Found for the Casino - PlayGrand Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our PlayGrand Casino Review.

Player's Complaint

I deposited 100.00 and had a moderate win in cash funds (no bonus used), and attempted to withdraw 302.10. They claim that I broke the promotional terms and conditions by using the same IP address as someone else, and refuse to pay my winnings. This is unreasonable as I never even touched the bonus (promotional) funds.

Read the casino review

3 Responses

ThePOGG
August 13, 2020

Hi lackma242 - welcome to ThePOGG.com!

To be clear, you are not contesting that you have shared an IP address with another user?

Thanks,

ThePOGG

lackma242
August 13, 2020

I am not aware of any such IP sharing. I connected from my own laptop and was not on a public network (school, etc.)

ThePOGG
September 13, 2020

Playgrand casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

lackma242 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayGrand
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.