ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Playigo - fund confiscation

Ruling

Found for the Casino - Playigo have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Playigo Casino Review.

Player's Complaint

Hello! I have recently contacted you regarding issue with Playigo and you advised me to try to solve in with gaming operator directly. I tried doing as you advised but it didn't help. Casino keeps insisting that I breached something so I am writting to you again and hoping that you can help.

Playigo casino recently confiscated my win because of "signs of irregular play ". The email they sent me includes a lot of different points and they never specified what exactly did I breach. Here is the list of "signs" they sent me:

- a significant and systematic change in the gaming regime (a bet, type of game, betting structure, etc.) to fulfill the conditions for playing a bonus;

- use of any betting system or making equal money bets in given table games, including but not limited to baccarat, roulette, and/or a super-wheel;

- placing bets on games with bonus money in order to enhance value, lose or finish playing a bonus; then cash out the accumulated value using a real money balance with or without a secondary deposit

- using the gamble feature to increase win values.

I recently started playing in casino and I had a couple of favorite games and obviously I played them. I enjoy playing and also I enjoy winning and as every gambler in the world I withdraw money when I win, that is the most enjoyable part. It looks like casino just decided not to pay me because I won 1513 EUR! I am writing to you in order to pay your attention to the casino's dishonest behavior and I am hoping you will help me to return the money I won.

The last reply from them (26.10) was: "As it was mentioned earlier, your payment was declined due to the signs of irregular play during the period when bonus was wagered." I can forward you all the correspondence

Read the casino review

3 Responses

ThePOGG
November 2, 2020

Hi blumenkohl - welcome to ThePOGG.com!

As we are the ADR for the Cyberplay Management Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Blumenkohl
November 21, 2020

Hello. Playigo paid me my deposit but they still owe me 1213 EUR

ThePOGG
November 29, 2020

Playigo casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Blumenkohl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playigo
  • Malta Gaming Authority
  • Cyberplay Management Ltd

November 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.