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Playluck - Technical error

Ruling

Resolved - Both the submitting complainant and Playluck Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Playluck Casino Review.

Player's Complaint

 

I had been playing hammer of fortune for over an hour when i hit the bonus the game crashed, the site has since removed the game. This was 11 days ago

 

Read the casino review

7 Responses

User icon
ThePOGG
March 18, 2021

Hi jelfsy - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Jelfsy
March 19, 2021

Thankyou

User icon
ThePOGG
April 11, 2021

Hi Jelfsy,

The operator has informed us that the technical issue has now been resolved and that you can conclude your round. Please confirm once you have done so.

Thanks,

ThePOGG

User icon
Jelfsy
April 11, 2021

Playluck have emailed me twice saying the error has been resolved, but the game has been removed from the site, so no, this issue is still ongoing.

User icon
Jelfsy
April 12, 2021

Since playluck has removed the game, i have asked for the £80 i spent on getting as far as i did on the game in question. They have refused to reply as yet

User icon
Jelfsy
April 23, 2021

The issue has now been resolved, thankyou for your help

User icon
ThePOGG
April 25, 2021

Hi Jelfsy,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Jelfsy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayLuck
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

March 18, 2021

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