unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Playojo – change rules to suit themselves

Ruling

Found for the Casino - PlayOjo have adhered to their UK license requirements in conducting a phone call and allowing cooling-off period before re-opening an account.

Read our PlayOjo Casino Review.

Player's Complaint

I asked to reopen my account i was told to sign a waiver and make a phone call i made phone call i was told i needed to send the signed waiver within 24 hours of phone call or i would need to ring up again 36 hours later i sent an old waiver dated a year ago account reopened so they didnt follow there own rules sent to me by email and told on phone call to them so my account should never of been opened i have spoken to them and they say im in the wrong please help

Read the casino review

3 Responses

ThePOGG
Apr 09, 2019

Hi druss81 - welcome back!

Before we go any further I need you to give me more information on this issue.

Am I correct in saying that you previously self-excluded with the SkillOnNet license and were looking to re-engage with them after the conclusion of your exclusion? Why did you send them an old waiver form?

Thanks,

ThePOGG

Druss81
Apr 09, 2019

Yes thats right i had self excluded and wanted to reopen i rang them as asked to do the women i spoke too said i had 24 hours to send waiver back i didnt have a printer so i signed it by markup and wrote it out on paper they would not take either so i found and old one i had from last year so i just sent that this was 36 hours after call and they just reopened it

ThePOGG
Apr 09, 2019

Hi Druss81,

Unfortunately there's nothing we can do to help you here. UKGC rules require a previously self-excluded player to take positive action to re-open their account, for a phone discussion to take place before the account is re-opened and for a 24 hour cooling off period to pass before the request is actioned. The request for a waiver is over and above what is required by license before they can re-open an account.

Sorry we cannot be of more help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

druss81 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayOjo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

April 8, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.