PlayOjo – ignored permanent self-exclusion
Found for the Player - We believe that PlayOjo/Skill On Net have failed in their Responsible Gambling duties with regard to this player. A full report discussing the various issues can be found here - https://thepogg.com/skillonnet-responsible-gambling-failures/.
Read our PlayOjo Casino Review
the casino/s in question are not listed here. Its a SkillOnNet casino- Playojo.com
My story is as follow:
I have requested to be permanently self-excluded by Drueckglueck.com last year on the 04.08.2017. They sent me the following email to confirm my permanent self-exclusion:
You have chosen to exclude yourself permanently from making any further deposits or real money bets. You may still log into your account, make withdrawals and view your account details. Please note that your self-exclusion will also apply on other sites sharing the same licence. For a list of the sites under the shared licence, click here
If you have funds in your account which are available for withdrawal, we will initiate a withdrawal. In the unlikely event that you do not hear from us within 3 working days, please contact our Customer Support team.
We have a full range of advice and support services available on our responsible gaming webpage here.
If you need any assistance during this time please do not hesitate to contact ourCustomer Support team.
Good luck in the Casino!
Their sister site Playojo.com have since let me open an account there and gamble without any problems even so I asked to be permanently self-excluded. I lost GBP 700 till I realised that both casinos are related.
They now keep saying that permanent self-exclusion is 180 days and they are allowed to let me register and play... Surely this cant be true.... permanent means permanent?!
I will be more than happy if you can help.
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