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PlayOJO - Not received my winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Playojo Casino Review.

Player's Complaint

I put in a withdrawal on the 9th of December 2022 via PayPal, they state that it takes 11 hours to do withdrawals but the status on the withdrawal has not changed and uts been nearly 3 days now.

Furthermore I have tried contacting them via email to get the same response which is it takes 11 hours and sometime abit more, I get a response once at the end of the day if I'm lucky most of the time I have to go through resolver to get a response from them.

They are trying everything to ignore me and not give me my winnings, the winnings are not from any bonues they were won with my own money.

I'm at the point now where I want to take legal action as they have no intention of paying it's frustrating, I think they are scammers to be honest.

Read the casino review

4 Responses

User icon
thepogg
December 13, 2022

Hi Zodiacv9 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 23rd of December let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
December 24, 2022

Hi Zodiacv9,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 29, 2022

Hi Zodiacv9,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 7, 2023

Hi Zodiacv9,

If we haven't heard from you by Friday the 20th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Zodiacv9 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayOjo
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Skill on Net Ltd

December 11, 2022

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