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Playzee - Couldn't withdraw winnings

Ruling

Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Playzee Casino Review.

Player's Complaint

I asked to withdraw funds, followed every guideline they gave and they gave excuse after excuse to never give me my funds. They refused to give funds via gigidat like other casinos, told me to give banking info, I did as asked. they said they paid me, they didn't, I had to prove I didn't get paid, they then agreed. They then asked for another deposit, I did, they couldn't pay me. They asked for a deposit via visa or instadebit, I gave a deposit via instadebit, they took that money but refused to pay me and asked for Visa deposit, my visa won't .

I asked via chat 3 times a week plus email 2 a week for 6 weeks, this site is a scam.

Read the casino review

2 Responses

thepogg
June 19, 2021

Hi Kingjoe - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

thepogg
July 11, 2021

Hi Kingjoe,

I've reviewed this issue with the operator. There was an issue with the 3rd party payment processor used by Playzee that resulted in problems completing your payment.

The operator did inform you of this. The issue was outside of their control and as such they could not provide a specific time line within which the issue would be resolved. They suggested either waiting for the issue to be resolved or that they could return the funds to your account to allow you to request a withdrawal via a different payment method. You asked for the funds to be returned to your account. Then, rather than requesting a withdrawal via another method, you played with and lost the funds.

While I understand that this situation has been frustrating, where you choose to play with and lose your funds, there is nothing that we can do to assist you. Had you won while playing, you would not be here insisting that the operator take your winnings back. In future all we can recommend is that you wait until the complaint review process has concluded before engaging any further play,

Sorry we could not be of further help.

ThePOGG

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Agreement

Kingjoe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playzee
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

June 19, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.