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Playzee - locked account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Playzee Casino Review.

Player's Complaint

I joined this casino but hadn't deposited. I received daily emails to deposit to get a welcome bonus. Last week I thought I would try it out. I deposited £80 then my account was immediately blocked. I had an email to send in ID address verification which I expected as any reputable casino asks for this, which I did right away. I also sent a picture of the card I used as extra identification. This was a week ago. Yesterday I got an email to say my account was verified. I tried to log in and was still blocked. I contacted chat who said the email was a mistake and the relevant department was still looking into the matter. I have emailed their complaints team and their support email 6 times asking what’s going on. Live chat don’t help me and keep disconnecting me when I try to ask what’s going on. They have taken £80 of my money and are now ignoring me. I have sent in so much ID they are stalling and I feel they have stolen my deposited funds. Please help.

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4 Responses

ThePOGG
December 28, 2019

Hi readyplayer1 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
January 10, 2020

Hi readyplayer1,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
January 17, 2020

Hi apavlocskiy,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 24, 2020

Hi readyplayer1,

If we haven't heard from you by Friday the 31st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

readyplayer1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playzee
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

December 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.