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Pocket Win - Impossible to resolve

Ruling

Declined - Do to historic concerns this service has relating to this set of credentials, we will no longer manage complaints on behalf of this player.

Read our Pocket Win Casino Review.

Player's Complaint

Over 1 year ago I finished up with £4000 in my balance but have been unable to withdraw it. Each time I satisfied their document requests a new level of verification was created. Now beyond several telephone verification calls they began demanding a Skype meeting. I have tried to arrange this with them but they failed to call several times. The one and only time they did call I was unable to answer. Trying to arrange a new date is impossible and dates have always been far away. But they don’t respond to emails or reply 7 days later so it has become impossible. A cynical person might think they are doing everything they can not to pay me.

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1 Responses

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thepogg
December 17, 2021

Hi hardtimes,

As you were informed in June 2020, this service will not be representing you in any further claims.

ThePOGG

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Agreement

hardtimes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PocketWin
  • United Kingdom Gambling Commission
  • In Touch Games Ltd

December 17, 2021

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