I wish to file a complaints on this website:
My details with them as follows:
Username : [DELETED]
Full name : [DELETED]
Email : [DELETED]
The Details as per the follow email correspondece,
Your kind assistance is highly appreciated.
My 1st email to them:
I have been your loyal player for the past few months and never encounter problem in withdrawal.
However, my recent cashout of GBP100 (which I purchased via Neteller and now I request cashout via Neteller also) is not approved. Instead, poker770 wants to sent the fund to me via wire transfer which I never requested so.
Since I need fund in my Neteller a/c, wire transfer is definitely troublesome as I have to initiated the wire transfer back to my Neteller a/c. This is going to waste time and money.
I have no problem to verify my ID (which I have done so with Poker770) and now their request to wire transfer is definitely ridiculous.
Please help, thanks!!
We kindly invite you to consider that it is for security reasons that our payment agent decided to process your withdrawal request via wire transfer.
We assure you that this measure was intended to protect your transaction and we never had any intention to cause you any kind of inconvenience. We kindly invite you to consider that if our payment agent decided to process your withdrawal request via a different payment method than the one you opted for, it is for very solid reasons, as, above all, we aim to protect our players’ best interests.
Please note that your case is currently under the attention of our department in charge and you will be notified via e-mail about any changes concerning the status of your withdrawal request, including the payment method via which you will be refunded.
Hoping you find this information useful we thank you for your patience and understanding.
My 2nd email (which sent but no reply thereafter, because they are avoid responsibility and have no reason to argue with me)
Thanks for your reply but it is never put me in satisfaction.
You are saying that this is done to protect the player's interest. But all the while my withdrawal via Neteller is processed but why not this one? If withdrawal back to original purchase method is not protecting the player's interest, then, what the SH*T you are talking about? If your company is no more put in trust to Neteller, then, you should immediately remove this payment method in your cashier!!
Withdrawal back to original purchasing method is a common and standard procedure for all online gaming, your so-called "SOLID REASON" can't stand for itself!! You are definitely cause unnecessary inconvenience to me!! On the other hand, I also have been sending my ID to you when I opened account few months ago to take the Promotion Poker770.
If you really want to wire transfer to me based on your "BS" reason, instead of the GBP100, you should wire me GBP150? Why? To recover my losses of exchange rate, bank's charges and my valuable time. Would you do so??
Currently, my Neteller account is run out of fund. Neteller does not accept my country issued credit card. I have to initiated wire transfer to Neteller in order to fund my account. If you wire to me, then I have to wire back to my Neteller account. Losses in exchange rate, time and bank charges will happen. Dare you say that you don't mean to bring inconvenience to me in your email reply??
Furthermore, please understand what is there in your own website terms and condition:
9.5 Any requests for the withdrawal of funds greater than 5000 USD/EUR/GBP will be processed by wire transfer, regardless of the withdrawal method chosen by the player.
My withdrawal is only GBP100, not GBP5,000. Obviously, you yourself are violating your own terms and condition. What a ridicuolous poker site!!!
At last but not least, this should not be a problem or dispute between you and me. Let's me ask you a question, purchasing using Neteller and then refund back to Neteller, WHAT'S WRONG??? Tell me one SOLID REASON??? Please, don't tell me this is to protect player's right. You are making joke to the world.
I will continue fighting my own right on this what I call a "SHOULD NON EXIST" issue. I will also submit my complaints to other casino/poker mediation operator to get their assistance.
I am totally loss my confidence with Poker770's unprofessional, rude and disrespect manner in handling such a tiny matter by making my life so difficult and inconveniences.
My last wish, to refund the GBP100 back to my Neteller and please, please CLOSE my poker account immediately since you are no more serious and professional in solving this tiny matter.>
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Poker770 - Purchased Via Neteller but REFUSED to refund via Neteller???
Posted by SOFFTAYIB
February 17, 2013
SOFFTAYIB consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 17, 2013