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Pokerstars – Can’t withdraw any money from pokerstars even though I am verified


Found for the Player - Despite repeated efforts to discuss this issue with Pokerstars we received no response whatsoever.

Read our Pokerstars Review.

Player's Complaint

I came 16th in the Sunday million last month and won £3800 but since then I tried to withdraw it and had a lot of problems. My poker account was frozen and then it got verified after 3 weeks but still over a month on I can't withdraw any money. I am just getting bots respond to my concerns so I don't know what action to take from here. Any help would be great.

Read the casino review

3 Responses

Dec 06, 2019

Hi minime7471 - welcome to!

I'll contact the operator and see what we can find out for you.



Dec 07, 2019

thanks very much

Dec 29, 2019

Hi minime7471,

Sadly after repeated efforts to contact Pokerstars we have received no response from the operator whatsoever. At this stage we have no reasonable expectation of this situation changing.

All we can suggest at this stage is that you contact Pokerstars ADR IBAS. Alternatively if you wished to consider legal action our understanding is that offers a no win no fee service that specialises in the remote gaming sector.

Sorry we could not be of further help!


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minime7471 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Poker Stars Casino
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

December 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.