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PokerStars – Frozen acc after withdrawl

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our PokerStars Review.

Player's Complaint

I did a deposit with trustly, won some cash and decided to withdrawl 3000sek. Shortly after that i find my account frozen without an explanation. I did email they but without answer, its like 4-5 days ago now. Plz help me get my money, i won them fair and square.

Read the casino review

5 Responses

ThePOGG
Mar 06, 2021

Hi nimrod - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Nimrod
Mar 06, 2021

Allright I understand, ill let you know if the issuse is still there the 19th.

ThePOGG
Mar 21, 2021

Hi Nimrod,

Are you still experiencing issues?

Thanks,

ThePOGG

Nimrod
Mar 21, 2021

Hey again, no actually not i manage to solve it. Thx for asking.

ThePOGG
Mar 28, 2021

Hi Nimrod,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

nimrod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Poker Stars Casino
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

March 3, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.