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Pokie Spins – I am homeless and they rejected me 40K


Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Pokies Spins Casino Review.

Player's Complaint

Hello. I have not known where to go with this.

i won 40000 at PokieSpins and was a VIP.

When I withdrew, I logged in to see when it would be paid.

They told me I 'violated their terms and conditions', and the whole lot was cancelled.

I could not believe it.

I have screen snapshots of the win, and I have chats with the casino as well I captured on my computer.

I received a response that I bet too much per spin - but they allowed this.

The email i got said I bet $1000 a spin which is rubbish - and even if I did - they ALLOWED it - and it was NEVER clear that this was an issue in their terms and conditions.

Legally terms and conditions must be clear eas to read and accessable.


This did not appeak to them.

They revoked me being a VIP

They took off with $40000 AUD I cant believe it.

Please help me...[EDIT] and I had a gamvbling problem to do with [EDIT]

I need this 40k.

I can send you my finances - not that I should have to - That I am squatting and 50K in debt.

I am on benefits in australia - I will definitely be on the streets if this does not go in my favour.

That aside - I have all the emails and screen snapshots.

Read the casino review

1 Response

Feb 14, 2021

Hi justicepleaseuniverse - welcome to

While we're sorry to hear of your personal situation there is nothing we can do to assist you in this instance.

No regulator currently requires operators to enforce the maximum bet term automatically. If you have exceeded the maximum allowed bet term while playing with a bonus, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


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justicepleaseuniverse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pokie Spins
  • Curacao eGaming
  • SpeQta Media N.V.

February 13, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.