Pokiez - Large Winnings Withdrawn Unfairly
Found for the Player - Despite our repeated efforts to contact Pokiez Casino to discuss this issue we have received no response whatsoever from the operator.
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FairGo has unfairly voided $15000AUD of my winnings. They claim that I have breached a condition to do with bonuses. I completely understand their rules about the bonus, but I believe that this is not the case.
I deposited $50 and received 10 free spins on Book of Sheba. I apparently won 15c from those spins. Due to their rules, I was meant to then bet below 3c until the 15c is up, but the absolute minimum bet is at 10c. After I allegedly received the 15c winnings, I then exited this game to play another game for some time. Then, moved to another game which was Buddha Fortune. Since this 15c win, I had been playing for a couple hours. I had won the Grand Jackpot of $10000, and about 15 minutes later, won another Grand Jackpot of $10000, making it a total of a $20000 win, plus the $1700 I had won before this using my own money that I deposited.
I submitted a withdrawal of $15000, and played and spent another $5000 or so with no big wins. I have then received an email that I have apparently breached a condition of the bonus.
My question is, how can it be a breach if A) there was no possible way to bet below 3c, and B) I won this jackpot hours after this 15c win on a complete different game?
I have also gone through my transaction history and searched for the specific date and time they have given me. I have looked at the GMT time, as well as my own time and cannot seem to find the transaction. I have also noticed that there is a good 8-10 minute gap where this had apparently happened. I find this odd because I played the game pretty much non stop that day.
If you could please help me settle this dispute, I would be so grateful and appreciative. Thank you.
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