Postcode Scratch - Deposit taken but not returned

Hi spencer009o - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi spencer009o, I've spoken to Postcode Scratch's platform provider. They inform me that they've reached out to you directly to resolve this issue but in case you haven't received that mail you should contact [EDIT] to arrange to get your funds transferred to you. I would appreciate it if you could let me know when you receive your payment! Thanks, ThePOGG

Hi spencer009o,

Have you managed to get your funds?

Thanks,

ThePOGG

Hi,

Thanks for your help, I'm in contact with them but I have not received the funds yet.

Cheers

Hi spencer009o,

I've spoken to the operator again about this issue. They've tried emailing you and phoning you without a response. They need the following documentation before they can process your withdrawal:

A copy of the RIB document from your bank (which must show your full name, IBAN number, BIC Code and the official logo of your bank

*An RIB document is an official document from your bank which is very similar to a full bank statement and shows the IBAN number & BIC code*

If you could provide the operator with this document then revert to me I'll chase them up again.

Thanks,

ThePOGG

Hi spencer009o,

Have you submitted the required documentation to the operator?

Thanks,

ThePOGG

Hi spencer009o,

If we've not heard from you by Friday the 16th of March I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG