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Postcode Scratch – Deposit taken but not returned

Ruling

Resolved - The operator has responded to this issue and provided a solution. Player is non-responsive so we assume they've received their funds.

Read our Postcode Scratch Casino Review.

Player's Complaint

I cannot contact the casino because their website is not available anymore, however I deposited £135 to the site, now they are not around with my money, please can you help me get my £135 back, thanks

Read the casino review

7 Responses

ThePOGG
Jan 17, 2018

Hi spencer009o - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 29, 2018

Hi spencer009o,

I've spoken to Postcode Scratch's platform provider. They inform me that they've reached out to you directly to resolve this issue but in case you haven't received that mail you should contact [EDIT] to arrange to get your funds transferred to you.

I would appreciate it if you could let me know when you receive your payment!

Thanks,

ThePOGG

ThePOGG
Feb 12, 2018

Hi spencer009o,

Have you managed to get your funds?

Thanks,

ThePOGG

spencer009o
Feb 12, 2018

Hi,

Thanks for your help, I'm in contact with them but I have not received the funds yet.

Cheers

ThePOGG
Feb 16, 2018

Hi spencer009o,

I've spoken to the operator again about this issue. They've tried emailing you and phoning you without a response. They need the following documentation before they can process your withdrawal:

A copy of the RIB document from your bank (which must show your full name, IBAN number, BIC Code and the official logo of your bank

*An RIB document is an official document from your bank which is very similar to a full bank statement and shows the IBAN number & BIC code*

If you could provide the operator with this document then revert to me I'll chase them up again.

Thanks,

ThePOGG

ThePOGG
Feb 26, 2018

Hi spencer009o,

Have you submitted the required documentation to the operator?

Thanks,

ThePOGG

ThePOGG
Mar 05, 2018

Hi spencer009o,

If we've not heard from you by Friday the 16th of March I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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