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Praise Casino - Missing Deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Praise Casino Review.

Player's Complaint

Hi!

Praise casino require a deposit to make an account and to start to play on their website. I didn't had an account earlier so I deposited 500 euros to be able to make an account and play. For some I got kicked out of the website when I made my first deposit and was about to make an account. Because I made the deposit via Trustly and my personal bank account I thought if I tried to deposit again maybe my earlier deposits would be accessible in the new account but I got kicked out after every deposit. I couldn't make an account. I tried to contact them one week ago, but they keep saying the same things, prolonging the process by saying very strange things that don't make sense and making fun of me in the chat. I asked them several times that I wanted a refund but they keep writing things that don't make sense and sometimes making fun of me. I've saved the chat and also have evidence that deposits went thru. Thank you for your help.

Best Regards

Read the casino review

4 Responses

User icon
thepogg
June 3, 2021

Hi minimario - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
June 19, 2021

Hi minimario,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi minimario,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi minimario,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

minimario consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 31, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.